Table of Content
I will consider changing banks - both personal and business. I am writing to ask the name of the manager at the Bank of America branch in Brighton Michigan. A wonderful employee named Ursala went above and beyond to assist me last summer. I have had four surgeries over the summer. Ursala was kind enough to come out to the car to check me and my ID to complete a transaction that normally clients must come in to the bank to complete.
The teller said we both had to be there even though we have done this many times before and he was DEPOSITING - no money back - into MY account.. We went together back up and then she said we had to come into the bank - couldn't deposit from the drive in. We went in to a long line and I asked to see the manager because I was taking time from my job to DEPOSIT this check. She said that "oh" we didn't need to come in after all.
Online Banking
Bankrate is compensated in exchange for featured placement of sponsored products and services, or your clicking on links posted on this website. This compensation may impact how, where and in what order products appear. Bankrate.com does not include all companies or all available products.
I would like an appointment with the manager to take care of this matter. Please respond since I have tried calling by telephone numerous times to be told by a recording that no one is available. Visit one of our , home loan offices or talk to one of our mortgage loan officers today. Mortgage loan officer nearby based on your ZIP code or city. Each officer's website has tools and resources that can help you understand the home loan process.
Find a relationship manager near you
I needed ID to put cash into her account. Unreal, planning to take every coin I have OUT of this bank. Bank of America you have gone way down!
Mortgage loan officer will review your unique situation and give you customized information so you can decide how much you can comfortably afford for a home. Mortgage loan officers are committed to working with you to find the home loan that's right for your needs. To find a physical location near you, use the location finder on the website or download the Bank of America app. A list of nearby locations and their hours of operation and services is displayed when you conduct a search. You can also use Google Maps to find nearby branches. Bankrate follows a strict editorial policy, so you can trust that we’re putting your interests first.
How we make money
I have the feeling that such managers be removed from this center which is located in heavily populated area.I will continue to write till she is removed from this center. My visit to this bank today literally made my day. The customer service I recieved from the receptionist/troubleshooter at the door, was exemplary and an example of what perfect customer service looks like in action. I wish I knew her name but I hope she will be rewarded for her skill and warm personality. I like the fact that the manager came into the office an introduced herself.
This bank manager Kelly is not worthy of being in charge of ANY financial institution. She is rude, condescending, and CLEARLY does not know what is going on in this branch. She was unable to speak intelligently on what had happened; even how services work. Sad that people think just because they are on a phone that they can speak to clients any way they wish. KELLY should be thanking ALL customers as WE are the ones that make her salary available to her. I rarely have to make bank deposits in person and I thank god I don’t.
I have been to other locations but never had any problem. They always have more than one bank teller especially when its busy. I have always seen other cashiers helping out the other when it's needed. I went to this bank to cash a check that was drawn on an account at this bank. I was told since I didn't have an account, I would have to pay $8 to cash it and wait an hour for the check, which was less than $100 to be verified.
The worst is that the drive-thru is closed for banking. It was very convenient to use the drive-thru. For us who have a little trouble getting around, going into the bank to do business is not the best way to go. B of A failed miserably in its closing of the Georgetown bank. I was told a few times that there would be an ATM close by .
There is no help with banking issues as this is not even in her wheelhouse to think beyond how many new accounts has been landed. Always have trouble logging into my checking account online. At Bankrate we strive to help you make smarter financial decisions. While we adhere to stricteditorial integrity, this post may contain references to products from our partners. Here's an explanation for how we make money. The offers that appear on this site are from companies that compensate us.
This is nothing but discrimination because there was NO reason at all not to cash the check. They did not even try to call the customer, I had to go outside and call him and he had try come up there and cash his own check for me. I have been doing business with Bank of America for over 20 years. Today I went in to Bank of America in Schertz. Mind you I know most of the people there and they know me.
No comments:
Post a Comment